Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

Telecommunications Providers

Naperville Corporate Center is equipped with a variety of global telecommunication providers that offer an array of services to support businesses of all sizes. Satellite television services are available through DirecTV among others.

IMG Technologies manages the Naperville Corporate Center riser closet and is available 24/7 to assist with service and equipment installations.

Naperville Corporate Center has selected IMG Technologies as our riser manager to secure, maintain and improve our connectivity infrastructure (the riser). IMG ensures reliable voice (telephone), internet, TV and cloud service.

Tenants are required to use IMG for any cabling, installation or other work in the riser.

IMG is the only vendor allowed to add or remove service and equipment between the main telecommunications equipment room (MPOE) and your suite. IMG technicians will connect all new voice, internet, TV and cloud service from the MPOE to your suite.

IMG also offers IMG Connect – a free service to help tenants evaluate their voice and internet needs and provide competitive, no-obligation quotes.

IMG Technology Support Center

Fully staffed support center located in Chicago
Monday-Friday, 8am - 8pm ET | 7am - 7pm CT | 6am - 5pm PT
 

Phone:

(888) 464-5520

Email:

imgservice@img-connect.com


We appreciate your cooperation. We believe that IMG will ensure reliable connectivity for all tenants.  The handbook below gives you more information about available services and procedures for placing orders with IMG.