Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

Moving Procedures

The following instructions pertain to the original move-in, any interim deliveries and/or removal of furniture regardless of the size of the move.

  1. Schedule your move with Transwestern Property Management Office at (630) 505-7900 or via Angus work order system.
  2. Prior to the actual date (minimum of 48 hours notice) of your present or future move, it will be necessary to provide Transwestern with the following:
    1. Date of your move
    2. The name of your moving company, their company representative and their phone number.
    3. Moving company is required to be Union Labor Company, NCC is a Union Labor property.
  3. Supply Transwestern with a Certificate of Insurance. Refer to the ‘Insurance Requirements’ document located in Section 6 of this manual for complete details.
  4. Moving Procedures required for the protection of the building:
    1. Protection of all floors with masonite, plywood or other appropriate materials. Protection of corners in building entranceways, lobbies and corridors with cardboard.
    2. Elevator pads (available through Transwestern).
  5. Hours for movers are as follows:
    Weekdays – 9:00 a.m. to 5:00 p.m. After 5:00 p.m. with prior approval from Transwestern.
    In buildings with less than 3 elevators, we ask that you refrain from using the elevators between 11:30 a.m. – 1:30 p.m. Saturdays and Sundays require prior approval and arrangements. Only the service elevator, where available, is to be utilized.
  6. Clean-up
    • Because every move generates significant amounts of trash, please be sure to instruct your moving company to remove any packing crates or boxes. If you anticipate a need to utilize the park’s facilities for disposal of this refuse, you must notify the Property Management Office in advance so that placement of a special container may be arranged. This is a special service and a normal charge will be invoiced to you.