Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

Service Summary

IMG helps tenants connect, install, and upgrade voice (telephone), internet, TV and cloud service in your suite.

For Tenants
Tenant Move-In

 		 IMG connects voice, internet, TV and cloud service from the building’s main telecommunications equipment room (MPOE/ NetPOP) to your suite
Circuit Extensions
 		 IMG extends service from the MPOE to tenant space (crossconnects, demarc extensions and inside wiring)
Audio Visual (A/V)
 		 IMG sets up and installs televisions, projectors, smart TVs and devices, video conferencing
Networking
 		 IMG builds out server room(s) and cabling for office networks 
Wi-Fi
 		 IMG installs cellular boosters, wireless access point (WAP)
IMG Connect
 		 IMG gets competitive quotes for voice, internet, TV and cloud services and equipment
Low Voltage

 		 IMG installs voice, internet, TV and cloud cabling (station cabling, structured cabling and workstation wire mold)
Tenant Move-Out
 		 IMG removes old cabling and equipment prior to move out (if required)
Troubleshooting and Repairs Fully staffed support center for tenant requests at (888) 464-5520


Please click here to download IMG's service summary pdf