Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

3 Steps to Connect

Here’s how to get started with voice, internet, TV or cloud service in 3 steps:

  1. Order:
    Contact your service provider to order service.
    Call your preferred provider (.e.g AT&T, Comcast, etc.) to order your voice, internet, TV or cloud service.
  2. Connect:
    Schedule your connection with IMG.
    Call IMG at (888) 464-5520. IMG technicians will connect your suite to the riser so your service provider has a clear path to deliver service to you.
  3. Activate:
    Call your service provider to activate service.
    After IMG completes the connection, you need to contact your service provider(s) to complete activation.

Helpful Tips:

  • Start early. It may take up to 6-9 weeks to connect and activate service.
  • If you need help figuring out which services you need, IMG can answer questions and help you get competitive, no-obligation quotes from multiple providers. Visit www.img-connect.com to learn more.

 Questions? Call IMG at (888) 464-5520.

Please click here to download IMG's 3 steps to connect pdf