Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

Sentex Phone System-Operating Instructions

The Sentex System is a telephone access system that controls the entrance doors to our 1230 , 1245, and 1250 buildings. The tenant, upon answering their phone, can now verify the identity of the visitor and grant entry by dialing ‘9’ on their touch-tone phone or deny entry by dialing the ‘*’ and then hanging up.

A visitor approaches the Sentex Panel and finds the occupant’s name on the system, displaying one name at a time at the visitor’s request. When the code is entered (the code is the tenant suite number) the system will dial the associated telephone number. If the occupant answers the call, s/he can take one of the actions listed below by dialing a number on his/her telephone (the system recognizes signals from telephone using tone dialing only, except for action (a), which can also be initiated by a rotary/pulse dial telephone):

  1. Pressing “9” will activate to open the door. The message “ACCESS GRANTED – PLEASE ENTER NOW” will shown on the display, and a short tone burst will be emitted. Both parties will hear the beeping tone that instructs them to proceed. The tenant can now hang up his phone and the Sentex System will hang up as soon as the access time has elapsed. The visitor can proceed through the door while the Sentex System is still beeping
  2. Pressing “*” will hang-up the Horizon system without allowing entry.
  3. Pressing “#” will extend the “call-time” (you can perform this action as often as you like in a conversation). Only the tenant can extend “call-time”. This will establish two-way communication using the Horizon’s speaker and microphone, but will not allow you to grant entry. The call will time out just like a call placed from the Horizon.

**PLEASE NOTE:

  • When an occupant is allowing entry, neither party should hang-up until the occupant has pressed the appropriate key on his/her telephone.
  • If someone enters part of their entry code incorrectly, s/he can clear the incorrect entry by pressing the “*” key once. S/he must start over at the beginning of the code. (When incorrect entry code is made on the keypad, the system will normally display an “INVALID CODE – PLEASE WAIT” message for 3 seconds and then say “NOW TRY AGAIN”. However, if this incorrect entry code causes the system to meet your “strikes-and-out” limit, the first message will say Moreover, for the next 3 minutes the system will respond “SYSTEM IN USE” anytime someone tries to enter and entry code at the keypad.

This system is programmed through Transwestern Property Management Office and is only available for tenants at the 1230, 1245, & 1250 buildings.